Which term defines the activity of aligning staff levels with predicted customer demand over time?

Which term defines the activity of aligning staff levels with predicted customer demand over time?

• A. Scheduling
• B. Salary
• C. Safety needs
• D. Sales history

Answer: (A)

Scheduling is the process of turning forecasted demand into a plan for when and how many employees should work. In hospitality, managers look at time-based patterns—lunch and dinner rushes, weekends, holidays—and create shift coverage that matches expected customer flow while managing labor costs. Salary refers to pay, safety needs to safety protocols, and sales history is data used to predict demand, not the action of aligning staffing levels.

Scheduling is the process of turning forecasted demand into a plan for when and how many employees should work. In hospitality, managers look at time-based patterns—lunch and dinner rushes, weekends, holidays—and create shift coverage that matches expected customer flow while managing labor costs. Salary refers to pay, safety needs to safety protocols, and sales history is data used to predict demand, not the action of aligning staffing levels.